Privacy Policy

Introduction

Welcome to On Trek! Safeguarding your privacy is our top priority. This Privacy Policy delineates the kinds of information we gather, how it is utilized, and the precautions we take to protect your personal data across our global locations.

Information Collection

We collect various types of data through our services, including business data, log files, location identifiers, device information, and personal details at the time of application installation. The account admin has the authority to collect necessary data for processing work, and users are not permitted to keep their data private.

Financial information is securely processed by third-party payment processors for subscription charges. Location data is collected during active sessions for business purposes, even when the application is in the background. Analytical information is automatically collected from visitors to our website, regardless of service usage.

Data Usage

Personal information such as name, email, and mobile number is stored securely for creating user accounts. Users receive notifications via email and SMS for updates, account setup, and newsletters. Business data entered by users is used to generate analytics and reports. Device information ensures application compatibility across different models. Location information is utilized for business data and service improvement. Financial data is processed securely by PCI-compliant third parties. Log data helps identify application issues.

Data Sharing

Data collected by Ontrek is shared with relevant authorities in the workflow hierarchy. Business data is shared with higher-level authorities based on configured permissions. Location data and reports are shared with administrators for monitoring and analysis. Admins have access to modify user information.

Data Security

We employ physical, administrative, and technological safeguards to protect collected information, although no system is entirely impenetrable. In case of a security breach, we investigate and notify affected individuals as required by law.

Data Retention

Admins can customize collected data within provided parameters. Uninstalling the application does not delete customer data, which may be retained for future use.

Location Access

Location data is collected during active sessions for business purposes, even when the application is in the background. Location will not be collected for the user if there is no active session. Application will collect user lat/long and will send to server for business purpose. User location will be provided to respective organization user associated with for business purposes.

Legal Compliance

We do not share data with third-party advertising services but may disclose information as required by legal proceedings, notifying customers accordingly.

Data Modification Rights

Admins can modify, add, delete, and share business data as needed. Users may request admin permission for data access.

Privacy Policy Updates

Our privacy policy may change due to updates in technology. Customers are advised to periodically review the policy. Conflicts with the policy may result in account deactivation.

Contact Information

Customers can reach out for support at support@ontrek.io.